Customer Service Volunteer – Mobility Aids

This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.

Typical tasks include:
Liaising with the hub to arrange stock/deliveries/collections.
Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
Demonstrating how to use and look after our wheelchairs (and other equipment)
Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
Receiving payments / donations and issuing receipts
Contacting service users about overdue and upcoming return of equipment
Signposting to other Red Cross services/providers
Actively promoting the Retail Mobility Aids offer/website
These are just some examples. You will work within a great team and be fully supported by the Volunteer Coordinator.

Further information

Location: Kensington House YO26 York | Organisation: British Red Cross

Hours: Few hours any week day

What we offer: - Meet new people and be part of a dynamic and inclusive team - A great opportunity to develop your existing skills and gain new ones - All training and induction for the role (there is no charge for training) - Reasonable pre-agreed travel expenses for the role including for attending training - An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives

Closing date: 31-05-2020

How to get involved:
Please email your interest: or call Linda on 03000 040309

Web link: Click here