Healthwatch York wants to ask York’s BAME residents: Does the colour of your skin or ethnicity affect how you are treated when you use local health and social care services?

Read below to find out more about this research project. Click here to complete the survey.

Healthwatch York (HWY) wants to work with Black, Asian and Minority Ethnic (BAME) residents of York, to make sure they are listened to, and their experiences used to shape local health and social care services.

We believe that everyone’s voice is equal and meaningful, and we feel we should work closer with York’s BAME residents to make sure their experiences are heard and taken seriously.

Healthwatch York works hard to talk to local residents, and to use what they say to make positive change in health and social care services for local people.

We will write a report based on what you tell us. This will then be shared with people who make decisions about local health and social care services, and the people who run those services.

On a national level, Healthwatch England wants to stand in solidarity with BAME people and also alongside the Black Lives Matter movement. We think we can use our platform to make voices be heard further than they have been before. Imelda Redmond, Healthwatch England National Director, said: “We stand in solidarity with people from the Black, Asian and Minority Ethnic communities we serve. Recent events must make us all stop, question ourselves and ask what we can all do better.

“What can we do to stand up against racism? How can we help society understand the reasons why people from Black and Asian communities have been so disproportionately affected by the Covid-19 outbreak? What more can we do to ensure equality and celebrate diversity?

“Local Healthwatch services have done much to champion the voices of those who are often overlooked or go unheard, but we must do more to help change the ways things are done.

“In our work to help communities recover from the Covid-19 pandemic, we need to all listen to the stories of those affected, make sure that everyone’s voices matter and that lessons are learned.

“If you have had an experience of health and care support, whether good or bad, that services could learn from, I appeal to you come forward, talk to your local Healthwatch and have your say.”

“Local Healthwatch services have done much to champion the voices of those who are often overlooked or go unheard, but we must do more to help change the ways things are done.”

We want to talk to people to:

  • Understand the experiences of York’s BAME residents when they use health and social care services
  • Find out what issues people have had accessing services
  • Discover if you have ever felt less valued, or been treated  unequally, because of the colour of your skin
  • Explore how you find out about health and social care services in York?
  • We also want to know how Covid-19 affected you, after a report from Public Health England showing the BAME community suffered a disproportionate impact from the Covid-19 pandemic.

We also want to make sure our information and signposting service is not excluding BAME people. We need to understand what gaps it has so we can improve the service, and make it anti-racist.

What do we do with the information?

We gather general feedback and may use anonymous quotes from people’s stories to create a public report.

We never identify individuals in any of our reports. What you tell us remains anonymous. There will be no repercussions on your current or future care.

Our reports are presented to the York Health and Wellbeing Board, which has a number of statutory requirements and whose purpose is to improve health and social care services in York.

We make recommendations to the Board based on what York residents have told us. The Board holds four public meetings per year. The meetings are webcast and open to members of the public to attend. Find out more here: www.york.gov.uk/HealthAndWellbeingBoard