1-2-1 Counselling
Description: A free and confidential short-term general counselling service. Appointments arranged in person or by telephone.
Open: 24 hr ansaphone
Contact: Freda
Address: Future Prospects, 24 Swinegate, York, YO1 8AZ
Telephone: (01904) 634748

Against Motor Neurone Disease - York and District
Description: A support group for sufferers of Motor Neurone Disease and their families. Part-time MND nurse is employed to visit patients and co-ordinate community care.
Open: 24hr answering machine
Contact: Mrs D Foster
Address: Future Prospects, 24 Swinegate, York, YO1 8AZ
Telephone: (01904) 499390

Age Concern York
Description: Age Concern York, with staff and volunteers of all ages, provides a wide range of companionship, advice and practical support to older people in and near York.
Open: 9am-4pm weekdays
Contact: The Chief Officer
Address: 70 Walmgate, York, YO1 9TL
Telephone: (01904) 627995 and 621020
Fax: (01904) 658463
Email: sally@ageconcernyork.org.uk
Website: www.ageconcernyork.org.uk

Age Concern York - Practical Services
Description: Home Security Service, improving the home security of older people. Home Maintenance Service, helping with minor household jobs and repairs. Home Services Directory of vetted tradespeople.
Open: Mon-Wed 9am-4pm. Thurs-Fri 9.30am-1.30pm
Contact: John Rogers
Address: Granville House, 21 Granville Terrace, York, YO10 3DY
Telephone: (01904) 427150
Fax: (01904) 427149
Email: yorkageconcern@onetel.com
Website: www.ageconcernyork.org.uk

Alcoholics Anonymous
Description: AA is a self-help fellowship of men and women who support each other in attaining and maintaining abstinence from alcohol. Telephone for details of meetings.
Open: Mon-Thurs 9am-5pm, Fri 9am-4.30pm.
Address: PO Box 1 Stonebow House, Stonebow, York, YO1 7NJ
Telephone: (01904) 644026, Local helpline (0113) 2454567
Website: www.alcoholics-anonymous.org.uk

Alzheimer's Society - York Office
Description: Cares for those whose lives are affected by dementia. Offers advice, support, information, carers' courses, carers' groups, befriending service.
Open: Mon-Fri - hours variable
Contact: Gill Myers
Address: Raylor Centre, James Street, York, YO10 3DW
Telephone: (01904) 415065 - (01904) 430020 (Help line & ansaphone))
Email: alz.york@tesco.net
Website: alzheimers.org.uk/york

Arthritis Research Campaign - York Branch
Description: The only national charity funding research into all forms of arthritis. More helpers, donors and subscribers needed please to help at various events throughout the year.
Contact: Ann Anderson
Address: 16 Moorlands Road, Skelton, York, YO30 1XZ
Telephone: (01904) 470075

Bereavement Counselling - CRUSE, Bereavement Care
Description: Offers confidential help to all bereaved. Includes free counselling, advice and information, and an opportunity to meet others. Also bereaved by suicide support group and childrens counselling group.
Address: 16 Moorlands Road, Skelton, York, YO30 1XZ
Telephone: (01904) 481162 - answerphone at times

British Infertility Counselling Association
Description: To promote the practice of, and research into, infertility counselling. This is a national organisation.
Open: Weekdays
Contact: Marilyn Crawshaw
Address: Dept of Social Policy & Social Work, University of York, Heslington, York, YO10 5DD
Telephone: (01904) 321254
Fax: (01904) 321270
Email: mac7@york.ac.uk

Carer's Centre (Part of the Princess Royal Trust Carers' Centre Network) - York & Selby District
Description: Offers advice, information and support for carers. Produces free newsletter, organises courses. Works with carers, carer groups and organisations to improve services for carers. Offers a service to young carers (under 18) in York and Selby. Has the Community Legal Service Quality Mark in General Help with casework in Welfare Benefits, Older People, Disabitity, Young People, Health & Social Care.
Open: 24 hour answerphone
Contact: Dawn O'Rooke (Centre Manager)
Address: Clementhorpe Health Centre, Cherry Street, Clementhorpe, York, YO23 1AP
Telephone: (01904) 724466 (York Service) (01904) 724314 (Selby Service)
Fax: 01904 642071
Email: sycarers@sypct.nhs.uk

Carer's UK - York Vale Branch
Description: Focus for carers' issues in NYCC and CYC area. Information, support and advice to all carers. Carers free helpline 0808 808 7777
Contact: Brian Duckels (Chairman)
Address: 139 Flaxley Road, Selby, YO8 4XG
Website: www.carersuk.org

Centre for Separated Families
Description: Supports separated families in York and North/East Yorkshire. Provides advice, information, newsletter, counselling, secondhand clothes, baby equipment loan scheme. Drop-ins:York and Harrogate. Telephone/e-mail advice line.
Open: Advice Mon-Fri 10 am-4pm Drop-in Wed 12 - 3pm
Contact: Liz Savage (Manager)
Address: 3 Barker Lane, Micklegate, York, YO1 6JR
Telephone: (01904) 610268
Fax: (01904) 672491
Email: advice@separatedfamilies.org.uk
Website: www.separatedfamilies-network.org.uk

Children's Information Service
Description: Provides information on registered childcare, free nursery education places, advice on tax credits, leisure activities for under 5's and parent and toddler groups.
Address: Mill House, North Street, York, YO1 6JD
Telephone: (01904) 554628
Email: cis@york.gov.uk

Childwatch
Description: Acts as a bridge between general public and statutory agencies, provides counselling for young people and adults who have been abused. Information packs and assisted holidays.
Open: Mon-Fri 9am-5pm, 24hr answerphone
Contact: Lesley Verne (Director)
Address: 19 Spring Bank, Hull, HU3 1AF
Telephone: (01482) 325552
Fax: (01482) 585214
Email: info@childwatch.org.uk
Website: www.childwatch.org.uk

Citizens Advice Bureau - York
Description: The CAB provides advice, information and advocacy on any matter, in particular benefits, debt, employment and housing. The service is free, confidential and impartial. The Bureau also offers appointments and drop-in services at several outreach locations throughout the City. Please phone the appointments line for more information.
Open: Mon,Tues 9.30am-3.30pm Wed 2.30pm-7pm Thurs 9.30am-11.30am Fri 9.30am-12.30pm. 12.30pm-4.30pm appts only.
Contact: The Director
Address: 3 Blossom Street, York, YO24 1AU
Telephone: (0870) 1264850 Appointment Booking line (01904) 623550
Fax: (01904) 620571
Email: admin@yorkcab.org.uk
Website: www.yorkcab.org.uk

Civil Service Retirement Fellowship
Description: Benefiting retired Civil Servants and dependents by providing a visiting service; distributing relevant information; and arranging social activities, to relieve problems associated with old age.
Contact: David Ingham (Hon Secretary)
Address: 7 Otterwood Paddock, Stamford Bridge, York, YO41 1BA
Telephone: (01759) 372211 or (01904) 761168
Website: www.csrf.co.uk and www.yortime.org.uk

Compass One - York
Description: Compass One is an independent agency offering advice, information and counselling on all matters related to the use and misuse of drugs. The service is free and confidential.
Open: Mon-Tue 9.30am-4.30pm, Wed 10am-4.30pm, Thurs 9.30am-3pm, Fri-Sat 9.30am-4pm Closed for lunch daily 12.30-1pm.
Contact: Carole Bishop
Address: 6/7 Bridge Street, York, YO1 6DD
Telephone: (01904) 670046
Fax: (01904) 527658
Email: compass1@compass-uk.org
Website: www.compass-uk.org

Compassionate Friends
Description: Compassionate Friends is for people who have lost a child, or children, of any age. Friendship & support. Support groups are held in Pickering every month. National Helpline 0117 953 9639.
Contact: David & Janet Warin
Address: 6/7 Bridge Street, York, YO1 6DD
Telephone: (01751) 472201
Website: www.tcf.org.uk

Coronary Support Group Trust (York)
Description: Support for persons with heart conditions and their families. Exercise, swimming and walking activities, social events. Chance to share experiences, glean advice and make friends.
Open: Any day 8am-8pm
Contact: Ron Cornish
Address: 116 Bishopthorpe Road, York, YO23 1JX
Telephone: (01904) 621689
Email: roncornish@aol.com
Website: www.ycsg.org.uk

Council for Voluntary Service (York)
Description: York CVS offers a range of services to charities, voluntary organisations and community groups in York to help them work more effectively.This includes information and advice, training, financial and administrative services. Also offers information about voluntary and community organisations in York and provides links between them and statutory bodies such as the NHS and the City Council.
Open: 9am - 4.30 pm weekdays
Contact: Colin Stroud (Chief Executive)
Address: Priory Street Centre, 15 Priory Street, York, YO1 6ET
Telephone: (01904) 621133
Fax: (01904) 630361
Email: yorkcvs@yorkcvs.org.uk
Website: http://www.yorkcvs.org.uk

Disability Information & Advice Centre (York)
Description: Provides a comprehensive disability information service which is free, independent and confidential.
Open: Helpline 10-3 Mon-Thurs.
Contact: Sue Conway (Co-ordinator)
Address: Room 2, Nursery Block, 17 Priory Street, York, YO1 6ET
Telephone: (01904) 638467 helpline
Fax: (01904) 610260
Email: enquiries@diac-york.org.uk
Website: www.diac-york.org.uk

Disabled & Working Network (DAWN)
Description: The DAWN Project supports and assists people with a health issue or a disability, looking at learning opportunities or work options, and how benefits might be affected. The service is free, impartial and confidential.
Open: Tues-Sat 10am-4pm
Contact: Mark Craven
Address: c/o Future Prospects, 24 Swinegate, York, YO1 8AZ
Telephone: (01904) 634748
Fax: (01904) 634750
Email: admin@futureprospects.org.uk
Website: www.futureprospects.org.uk

Family Matters York
Description: Provides marriage preparation, parenting workshops, lifeskills and relationship support, and advice on money management, to improve the quality of family life.
Open: Mon-Fri 9am - 5pm
Contact: Robin Watson
Address: The Spurriergate Centre, Spurriergate, York, YO1 9QR
Telephone: (01904) 639767
Email: info@fmy.org.uk
Website: www.familymattersyork.org.uk

Family Mediation Service (York)
Description: Helps couples who are separating and who are in conflict come to agreement on all issues of the family breakdown; children, finance & property.
Open: Mon-Fri 9.00am-5.00pm, 24hr answerphone
Contact: Catharine Morris (Service Manager)
Address: The Old Coach House, Grange Garth, York, YO10 4BS
Telephone: (01904) 646068
Fax: (01904) 646068
Email: yorkfms@care4free.net
Website: www.yorkfms.co.uk

Foundation for the Study of Infant Death
Description: FSID head office can refer to local volunteers within Yorkshire. Runs a helpline and befriender on call telephone line 020 72332090, provides local support by befriending service. Fund raises for research and local hospital.
Contact: Support Department
Address: Artillery House, 11-19 Artillery Row, London, SW1P 1RT
Telephone: Helpline 020 72332090
Fax: 020 72228002
Email: fsid@sids.org.uk
Website: www.sids.org.uk/fsid/

Future Prospects
Description: Future Prospects is a free learning and work advice service. It is a no-appointment, drop-in centre providing free and impartial advice. Specialist services available for people who may need additional support to access training or employment.
Open: Tues-Sat 10am-4pm (Tues & Thurs until 7pm)
Contact: Andrew Cambridge
Address: 24 Swinegate, York, YO1 8AZ
Telephone: (0800) 834239 freephone/01904 634748
Fax: (01904) 634750
Email: admin@futurepropects.org.uk
Website: www.futureprospects.org.uk

HARP (North Yorkshire & York Housing Advice Resource Project)
Description: A Housing Advice Centre available to advisers in the voluntary and statutory sector. Training on all areas of housing law contact HARP for details.
Open: Mon & Wed 10am -1pm 2 - 5pm, Fri 10am-1pm
Contact: Denise Rooney
Address: 277 High Street, Northallerton, DL7 8DW
Telephone: (01609) 761777 - advisors/agencies. Helpline (01609) 761772
Fax: (01609) 761759
Email: harpline@btconnect.com
Website: www.ukonline.co.uk/harpline

Haxby & Wigginton Community Helpline
Description: A free listening and support service staffed by trained volunteers for residents in distress from Haxby, Wigginton and surrounding area.
Open: 24 hour answerphone
Address: c/o HWYCA The Community Office, Oaken Grove Community Centre, Oaken Grove, Haxby, York, YO32 3QZ
Telephone: (01904) 769176

Headway - North Yorkshire
Description: Provides support and understanding for those who have suffered head injuries, their families and support workers. Contact Ann (Regional Group Support Officer) for local contact
Contact: Ann Hurley
Address: Kirk House, Browning Road, Rotherham, South Yorks, S65 2LG
Telephone: 01709 511999 or 07710 647775
Fax: 01709 511999
Email: gsoyorkshire@headway.org.uk

Mainstay
Description: Mainstay is a small but growing registered charity representing mental health service users who are working to improve services in the area.
Open: By appointment
Contact: Robin McIlroy
Address: 21 Priory Street, York, YO1 6ET
Telephone: (01904) 623801
Email: mainstay@yorkpctarea.fsnet.co.uk
Website: www.mainstay-york.org.uk

Marriage Care
Description: Provides a remedial counselling service for all experiencing difficulties with their personal life. Marriage preparation courses and other educational counselling also available.
Contact: Mary Thompson
Address: 21 Priory Street, York, YO1 6ET
Telephone: (01904) 789115

ME Support Group (York & District)
Description: To support sufferers of ME/CFS, remove isolation, exchange ideas and information on this little known illness. Meetings held monthly, please telephone for further information.
Open: Information line Mon-Thurs 1pm - 2.30pm
Contact: Jenny Gilmore
Address: 7 Glen Close, Fulford, York, YO10 4PW
Telephone: (01904) 655911
Email: enquiries@yorkmesupport.org.uk
Website: www.yorkmesupport.org.uk

Mind (York & District)
Description: To help those in mental distress and carers/family. Information and guidance; counselling & advocacy services; volunteer service user network. Training for other organisations.
Open: Information service, Advocacy by appointment, Counselling by appointment.
Contact: Penny Stafford
Address: 11-12 Stonebow House, The Stonebow, York, YO1 7NP
Telephone: (01904) 647349 (Information line & ansaphone) ( 01904) 647014 (Office)
Fax: (01904) 466660
Email: office@yorkmind.org.uk
Website: www.yorkmind.org.uk

National Association for Gifted Children (Yorkshire Branch)
Description: NAGC exists to help gifted children fulfil their full potential; support for parents and teachers. Confidential counselling service for parents. Explorers Club for children.
Open: Anytime
Contact: Maureen Mann
Address: Plantation House, East Cowton, Northallerton, DL7 0JY
Telephone: (01609) 881524
Fax: (01908) 673679
Email: nagc@rmplc.co.uk
Website: http://www.rmplc.co.uk/orgs/nagc/virtual.html.

National League of Blind and Disabled People
Description: A trade union working for and on behalf of disabled people.
Open: Mon-Thurs 9am-4pm Fri 9am-12pm
Contact: J Keeper
Address: 45 Ouselea, Clifton, York, YO30 6SA
Telephone: (01904) 706654 (work)

National Society for the Prevention of Cruelty to Children
Description: To eradicate child abuse. To help children and their families through treatment when abuse has occurred. To provide an assessment and theraputic service to children and women when domestic abuse has occurred.
Open: Freephone 24 hrs 0808 800 5000
Contact: Debra Radford
Address: 65 Osbaldwick Lane, York, YO10 3AY
Telephone: (01904) 430455
Fax: (01904) 430818
Email: dradford1@nspcc.org.uk
Website: www.nspcc.org.uk

NFSH - York (National Federation of Spiritual Healers)
Description: Meditation and healing, no appointment required. No charge, but donations accepted towards centre costs.
Open: 7.15-9pm Thurs eve
Contact: John Phelps
Address: Friends Meeting House, Friargate, York, YO1 9RL
Telephone: 01423 359241
Fax: 01423 359241
Email: jphelps@toucansurf.com
Website: www.nfsh.org.uk

Patients Forum Office
Description: The Patient and Public Involvement Forums represent the interests of patients and carers. They are independent watchdogs for the local NHS.
Contact: Helen Mackman
Address: 21 Priory Street, York, YO1 6ET
Telephone: (01904) 644265
Email: enquires@patientsforum.org
Website: www.cppih.org

People First - York
Description: Self advocacy group run by and for people with learning difficulties, helping people to speak up for themselves and provide information.
Open: Mon-Thurs 9-4.30pm, Fri 9-4pm
Address: 31A Heworth Hall Drive, Heworth, York, YO31 1AG
Telephone: (01904) 431313
Email: yorkpeoplefirst@btconnect.com

Rape Crisis (York)
Description: 1 to 1 counselling, telephone helpline, and welfare information to women who have been raped or sexually abused, either recently or in the past.
Open: Thursdays 7- 9pm helpline. Answerphone available at other times and checked regularly. Appointments arranged.
Contact: Becky Crocker
Address: 7 Goodramgate, York, YO1 7LJ
Telephone: (01904) 610917
Fax: (01904) 610917
Email: support@yorkrapecrisis.co.uk
Website: www.rapecrisiscentre.org

Regen Centre
Description: Community Centre offering facilities for sport, childcare, leisure, education, meetings, exhibitions and private functions.
Open: 8.30am-11pm
Contact: Mike Maczuga
Address: Landing Lane, Riccall, York, YO19 6PW
Telephone: (01757) 248849
Fax: (01757) 248869
Email: info@riccall.co.uk
Website: www.riccall.co.uk

Relate (York & Harrogate)
Description: Provides a confidential counselling service for people having difficulties or anxieties in marriage or any adult couple relationship. Psychosexual therapy available. Relate-Teen service for young people affected by parents' relationship difficulties.Training and education programmes available in wide areas of personal growth and development.
Open: Mon-Thurs 9.30am-3.30pm, Mon-Thurs 6-9pm
Address: 14 Pavement, York, YO1 9UP
Telephone: (01904) 625971
Fax: (01904) 642772
Email: relateyork@ukonline.co.uk

Samaritans
Description: 24 hour confidential emotional health support for anyone who is in distress or despair or at risk of suicide or self harm.
Open: 24hr telephone. Visitors welcome 8am-10pm
Contact: Director
Address: 89 Nunnery Lane, York, YO23 1AH
Telephone: (01904) 655888 or national helpline (08457) 909090
Fax: (01904) 671109
Website: www.samaritans.org

SCOPE (North East, Yorkshire and The Humber)
Description: A national disability organisation whose focus is people with cerebral palsy. Our fieldworkers offer information and support to disabled people, families and carers. Scope also campaigns for equality for all disabled people.
Open: Mon-Fri 9am-5pm
Contact: Alison White
Address: Winston House, Monckton Rd, Wakefield, WF2 7AX
Telephone: (01924) 366711 Textphone (01924) 299721 Free Helpline 0808 800 3333
Fax: 01924) 366764
Email: northeastandyorkshire@scope.org.uk
Website: www.scope.org.uk

Spurriergate Centre
Description: Café and shop housed in a redeveloped 12th Century Church. All profit goes to support a free counselling service on site.
Open: Mon-Fri 10am-4.30pm Sat 9.30am-5pm
Contact: Simon Watterson
Address: St Michael's Church, Spurriergate, York, YO1 9QR
Telephone: (01904) 629393
Fax: 01904 629383
Email: simon@thespurriergatecentre.com
Website: www.thespurriergatecentre.com

SSAFA (Soldiers, Sailors, Airmen and Families Association)
Description: A national charity helping serving and ex-service men, women and their families in need.
Open: Mon, Wed, Fri 9.30am-12noon
Contact: Major R A Jennings Branch Secretary
Address: North Yorkshire Branch Office, T A Centre, Worsley Barracks, Fulford Road, York, YO10 4EB
Telephone: (01904) 643397(ansaphone) (01904) 625288 (York Office)

Survive (Survivors of Child Sexual Abuse in North Yorkshire)
Description: 1-to-1 meetings, information, self-help groups and book loan service for survivors of child sexual abuse and their friends and families.
Open: Office Mon-Fri 9-5pm Helpline 7.30 -10pm Thurs. Answerphone messages checked and responded to Mon-Fri.
Contact: Gill Main
Address: 15 Priory Street, York, YO1 6ET
Telephone: Office (01904) 638813 Helpline (01904) 642830 (24hr ansaphone)
Email: survive@onetel.net
Website: www.survive-northyorks.org.uk

Target Third Age
Description: Learndirect centre offering a wide range of computer skills courses for all. Supporting the mature unemployed with CV writing advice and job search.
Open: Mon/Tues 9am - 8pm, Wed-Fri 9am - 6pm
Contact: Jim MacAuley
Address: Merchant House, 11a Piccadilly, York, YO1 9WB
Telephone: (01904) 671171
Fax: (01904) 671206
Email: enquiries@targettraining.org.uk
Website: www.targettraining.org.uk

Triumph Over Phobia (TOP)
Description: TOP is a self-help group for sufferers of Phobias and Obsessive Compulsive Disorder using a structured programme of self-exposure to overcome fears and panic. Contact the office for a local group.
Open: Anytime
Contact: Trilby Breckman
Address: PO Box 3760, Bath, BA2 3WY
Telephone: 0845 6009601
Email: info@triumphoverphobia.org.uk
Website: www.triumphoverphobia.com

Tuke Centre Psychotherapy and Counselling Services
Description: Psychotherapy and counselling by UKCP & BACP accredited and supervised therapists and counsellors. Self referral welcome. Low fees for those on benefits. Training and supervision offered.
Open: Counselling sessions Mon-Fri 8am-8pm
Contact: Chris Powell
Address: 28 Green Dykes Lane, York, YO10 3HH
Telephone: (01904) 430370
Fax: (01904) 424850
Email: mail@tukecentre.org
Website: www.retreat-hospital.org

Victim Support (York and Selby)
Description: Provides practical help and emotional support to all victims of crime, including victims of burglary, robbery, assault, rape and families of murder victims.
Open: Mon-Fri 9.30am-3pm
Contact: Elizabeth McNaughton
Address: The Gatehouse, York Cemetery, Cemetery Road, York, YO10 5AJ
Telephone: (0845) 1209829
Fax: (0845) 1209830
Email: yorkselbyvs@euphony.net

Voluntary Euthanasia Society (York Area)
Description: Advice and information: Occasional meetings
Open: Personal Contact
Contact: Joyce Pickard
Address: 18 Saville Grove, York, YO30 6NY
Telephone: (01904) 621179

Witness Service - Crown Court (York)
Description: Offers support to victims of crime, witnesses and their families before, during and after court hearings at York Crown Court.
Open: Mon-Fri 9am-4.30pm
Contact: Jim Pewtress
Address: Crown Court, The Castle, York, YO1 9WZ
Telephone: (01904) 655497
Fax: (01904) 655497
Email: yorkccws@nyvss.org
Website: www.victimsupport.org

Witness Service - Magistrates' Court (York/Selby)
Description: Offers support and advice to victims and witnesses, of all ages, plus their families before, during and after court hearings at York and Selby Magistrates' Courts.
Open: Mon-Fri 9am-4.30pm
Contact: Jim Pewtress
Address: Magistrates' Court, The Law Courts, Clifford Street, York, YO1 9RE
Telephone: (01904) 637778
Fax: (01904) 637778
Email: yorkws@nyvss.org

Women's Counselling Service
Description: Counselling for women on a wide range of issues.
Open: Administration & Initial Interviews Monday 12.30 - 2.30pm
Contact: Barbara Webb
Address: OPSA House, 5a High Ousegate, York, YO1 8ZZ
Telephone: (01904) 652706 (24 hour answerphone)

Woodlands MS Resource & Respite Care Centre
Description: Respite Care: Short term respite care to anyone affected by Multiple Sclerosis. Resource Centre: Information, support and advice regarding any issue affecting people with Multiple Sclerosis and family, friends, carers and health and social care professionals.
Open: Respite Centre: 51 wks a year, usually closed early Jan. Provides 24hr nursing respite care. Resource Centre: Tel-office hours, Drop In - Tues 2-7pm, Thurs 10-2pm, 1st Sat each month 10-2pm
Address: 120 Thief Lane, Hull Rd, York, YO10 3HU
Telephone: 01904 430600
Fax: 01904 430055
Email: msresource@woodlands .org.uk
Website: www.mssociety.org.uk

Young Carers Service (York)
Description: Offers advice, information and support,monthly group and various activities for young carers (under 18). A service for 18-25 year old carers is also available. Works with carer groups and organisations to improve services for carers.
Open: Mon,Tues,Thurs 10-12pm & 1-3.30pm, Wed 1-3.30pm
Contact: Sharron Keast
Address: Clementhorpe Health Centre, Cherry Street, York, YO23 1AP
Telephone: (01904) 724466
Fax: (01904) 642071
Email: sharron.keast@sypct.nhs.uk